SSH Open Positions

SSH Open Positions

Customer Service Coordinator

The Customer Service Coordinator serves members and customers by providing product and service information, resolving product and service problems, and routing inquiries to the appropriate subject matter expert. The purpose of this position is to answer all incoming inquiries to the Society and be able to address them in a professional manner.The Customer Service Coordinator will act as a liaison, provide basic product/services information and resolve any emerging problems that our members might face with accuracy and efficiency. The best Customer Service Coordinator will be genuinely excited to help customers, be patient, empathetic, and passionately communicative. The Customer Service Coordinator can put themselves in their customers’ shoes and advocate for them when necessary. The Customer Service Coordinator is confident at troubleshooting and investigates if they don’t have enough information to resolve the problem.

The target is to ensure excellent service standards and maintain high member satisfaction.

Full Job Description

To apply for this position, please email a cover letter and resume to the Associate Executive Director.

 


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